01454 809780

Emergency Cover

Out-of-Hours Defect Repairs

Please note that we do not offer an emergency callout service for out-of-hours defect repairs. If you discover an urgent defect outside of our working hours:
(8.30am until 5pm, Monday to Friday)
Please contact an emergency contractor of your choosing.

For certain emergency defects, you may be able to receive a reimbursement from Stonewood Homes. Please note that Stonewood Homes will only cover repair costs for the issues listed below and the defect repair must be reported to us during the first year after legal completion.

Issues classed as emergencies are:

A water leak that cannot be contained and is entering electrics or causing damage

Loss of water supply to your home
(not caused by a supplier fault)

Complete electrical failure in your home (not caused by a power cut or a tripped circuit)

Overflowing waste water drains
(not caused by improper disposal down WC/sink/drain)

Complete heating/hot water system failure

Faulty lock to a window, door or garage door, resulting in a loss of home security

Please be aware that Stonewood Homes will not cover the costs of an emergency callout if the problem is not listed above.

ORCHARD FIELD, cirencester

Out of Hours Emergencies

Stonewood Homes do not offer an out of hours emergency callout service. For emergencies outside of working hours (8.30am – 5pm), please contact an emergency contractor of your choosing.
For certain emergencies you may be able to receive reimbursement from Stonewood Homes. Please note that Stonewood Homes will only cover repair costs for the issues listed below, all emergency repairs must be reported to us during your warranty period to be eligible for reimbursement.
Issues classed as emergencies are:
➢ A water leak that cannot be contained and is entering electrics or causing damage.
➢ Loss of water supply to your home (not caused by a supplier fault)
➢ Complete electrical failure (not caused by a power cut or a tripped circuit. For power cuts please contact your energy supplier or national grid)
➢ Complete hot water/ heating system failure
➢ Faulty lock to door, window or garage door resulting in a loss of home security
➢ Overflowing waste water drains (not caused by improper disposal down WC/sink/drain)

Please be aware that Stonewood Homes will not cover costs of an emergency callout if the problem is not listed above.

Useful Numbers

TRADE COMPANY CONTACT
Electrical NB Avis 01225423429
Plumbing Scitus Plumbing Services 01285842250
Underfloor heating Gaia Climate Group Ltd 01359242400 Option 2 then 2
Roofing AL King 07971662778
Drains Premier Drain 07401076704

 

Logo, The Tannery, new build homes, Holt by Stonewood Partnerships

the COURTYARD, CALNE

Out of Hours Emergencies

Stonewood Homes do not offer an out of hours emergency callout service. For emergencies outside of working hours (8.30am – 5pm), please contact an emergency contractor of your
choosing.
For certain emergencies you may be able to receive reimbursement from Stonewood Homes.
Please note that Stonewood Homes will only cover repair costs for the issues listed below, all emergency repairs must be reported to us during your warranty period to be eligible for
reimbursement.
Issues classed as emergencies are:
➢ A water leak that cannot be contained and is entering electrics or causing damage.
➢ Loss of water supply to your home (not caused by a supplier fault)
➢ Complete electrical failure (not caused by a power cut or a tripped circuit. For power cuts please contact your energy supplier or national grid)
➢ Complete hot water/ heating system failure
➢ Faulty lock to door, window or garage door resulting in a loss of home security
➢ Overflowing waste water drains (not caused by improper disposal down WC/sink/drain)

Please be aware that Stonewood Homes will not cover costs of an emergency callout if the problem is not listed above.

Useful Contacts

NEW BUILDS
TRADE COMPANY CONTACT
Electrician Clarkson Evans Ltd 01452 858999
Plumber SG South West Plumbing 01666 829259
Roofing GWB Roofing 01666 510977
Drains Northavon Group Limited 01761 435493
     
APARTMENTS & COTTAGES
TRADE COMPANY CONTACT
Electrician West & West Ltd 01865 655419
Plumber Mendip Heating 01761 241453
Roofing Chris King Roofing Limited 01380 840848
Drains Northavon Group Limited 01761 435493

THE FARMYARD, GRITTLETON

Out of Hours Emergencies

Stonewood Homes do not offer an out of hours emergency callout service. For emergencies outside of working hours (8.30am – 5pm), please contact an emergency contractor of your choosing.
For certain emergencies you may be able to receive reimbursement from Stonewood Homes. Please note that Stonewood Homes will only cover repair costs for the issues listed below, all emergency repairs must be reported to us during your warranty period to be eligible for reimbursement.
Issues classed as emergencies are:
➢ A water leak that cannot be contained and is entering electrics or causing damage.
➢ Loss of water supply to your home (not caused by a supplier fault)
➢ Complete electrical failure (not caused by a power cut or a tripped circuit. For power cuts please contact your energy supplier or national grid)
➢ Complete hot water/ heating system failure
➢ Faulty lock to door, window or garage door resulting in a loss of home security
➢ Overflowing waste water drains (not caused by improper disposal down WC/sink/drain)

Please be aware that Stonewood Homes will not cover costs of an emergency callout if the problem is not listed above.

Useful Numbers

TRADE COMPANY CONTACT
Electrician RES  07967 359855
Plumber Ind Plumbing & Heating 01666 503632
Roofing Roofworx 0117 980 7611
Drains Solum Surveying 01454 413592

 

Somerbook, Great Somerford - new build houses by Stonewood Partnerships, logo