Stonewood Homes do not offer an out of hours emergency callout service. For emergencies outside of working hours (8.30am – 5pm), please contact an emergency contractor of your choosing.
For certain emergency defects, you may be able to receive a reimbursement from Stonewood Homes.

Please note that Stonewood Homes will only cover repair costs for the issues listed below and the defect repair must be reported to us during the first year after legal completion.
Issues classed as emergencies are:
➢ A water leak that cannot be contained and is entering electrics or causing damage.
➢ Loss of water supply to your home (not caused by a supplier fault)
➢ Complete electrical failure (not caused by a power cut or a tripped circuit. For power cuts please contact your energy supplier or national grid)
➢ Complete hot water/ heating system failure
➢ Faulty lock to door, window or garage door resulting in a loss of home security
➢ Overflowing waste water drains (not caused by improper disposal down WC/sink/drain)

Please be aware that Stonewood Homes will not cover costs of an emergency callout if the problem is not listed above.

Useful Contacts

 For non-emergencies please use your ‘Guid3d’ portal to access all of your homeowner information. We will keep our Guid3d portal regularly updated so if you have any queries please check the portal first as we may be able to answer your query here.

Stonewood Homes do not offer an out of hours emergency callout service. For emergencies outside of working hours (8.30am – 5pm), please contact an emergency contractor of your
choosing.

For certain emergency defects, you may be able to receive a reimbursement from Stonewood Homes.

Please note that Stonewood Homes will only cover repair costs for the issues listed below and the defect repair must be reported to us during the first year after legal completion.

Issues classed as emergencies are:
➢ A water leak that cannot be contained and is entering electrics or causing damage.
➢ Loss of water supply to your home (not caused by a supplier fault)
➢ Complete electrical failure (not caused by a power cut or a tripped circuit. For power cuts please contact your energy supplier or national grid)
➢ Complete hot water/ heating system failure
➢ Faulty lock to door, window or garage door resulting in a loss of home security
➢ Overflowing waste water drains (not caused by improper disposal down WC/sink/drain)

Please be aware that Stonewood Homes will not cover costs of an emergency callout if the problem is not listed above.

Useful Contacts